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SOP Kasir Ritel Tutorial Uji Sertifikasi Kompetensi BDP

17:20690 summary words · ~3 min readEnglishTranscribed Jul 24, 2026
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Summary

The video demonstrates the Standard Operating Procedure (SOP) for a retail cashier certification test, covering initial capital setup, transaction processing, and form completion to pass the BDP competency exam.

Mastering these procedures ensures certification success and professional readiness for retail cashier roles in Indonesia.

Section summaries

0:00-0:38

Introduction and Initial Capital Setup

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The video opens with a cashier greeting customers and explaining initial capital calculation. Cashier 1 demonstrates organizing money by denomination (e.g., Rp1,000: 2 sheets, Rp20,000: 4 sheets) and verifying totals against reports. The process emphasizes accuracy in denomination-based grouping to simplify calculations.

  • Organize money by denomination for easier verification.
  • Cross-check totals with reports to validate initial capital.

Foundational step for certification; skipping risks procedural errors.

0:38-2:00

Denomination-Based Capital Verification

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Cashier 1 details specific denomination counts (e.g., Rp10,000: 4 sheets) and demonstrates filling the initial capital form. The section reinforces the importance of precise denomination grouping to match reported totals, ensuring no discrepancies during audits.

  • Follow exact denomination counts (e.g., Rp50,000: 1 sheet).
  • Use the initial capital form to document verified totals.

Critical for certification; errors here invalidate the entire process.

2:00-4:18

Form Completion and Supervisor Approval

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The cashier fills out forms with date, shift, and name details, then requests a supervisor signature for initial capital verification. This section highlights the procedural formality required for certification, including proper communication with supervisors.

  • Include practice date, shift, and cashier number in forms.
  • Request supervisor signatures promptly after verification.

Mandatory for certification; skipping leads to failed validation.

4:18-6:08

Cashier Area Preparation and System Login

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Cashier 1 cleans the workspace, tests devices (printer, computer), and logs into the system. The cash drawer opens automatically, and initial funds are arranged by denomination. The section underscores the importance of a clean, functional environment for smooth operations.

  • Test all devices (printer, scanner) before transactions.
  • Place initial capital in the drawer with the verification form.

Ensures operational readiness; skipping risks technical failures.

6:08-9:29

Customer Interaction and Transaction Processing

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The cashier greets customers, scans items, offers promotions, and processes payments. Key steps include asking about membership, suggesting add-ons (e.g., 'buy 2 more savings'), and confirming item counts. The section demonstrates standard customer service protocols during transactions.

  • Ask customers to verify item counts before payment.
  • Promote add-ons (e.g., 'buy 2 more savings') to increase sales.

Core certification requirement for customer service standards.

9:29-11:47

Payment Handling and Receipt Issuance

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The cashier calculates totals (e.g., Rp144,800), accepts cash, and returns change. After payment, the cashier provides a receipt, asks customers to verify items, and thanks them. The section emphasizes accuracy in change calculation and customer confirmation.

  • Always return change with the receipt and ask for verification.
  • Confirm transaction details with customers before closing.

Critical for certification; errors here lead to failed assessments.

11:47-14:07

Non-Cash Transaction Processing

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The cashier demonstrates card payment steps: activating the editing machine, entering transaction amounts, confirming with the customer, and collecting PIN entry. The section shows dual receipt issuance (customer and bank copies) and proper card handling.

  • Confirm transaction totals with customers before card processing.
  • Issue both customer and bank copies for non-cash payments.

Required for certification; skipping risks electronic payment errors.

14:07-17:09

Post-Transaction Form Completion and Certification Closure

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The cashier fills out KASIR assessment forms (opening shift, transactions, non-cash), daily sales reports, and requests supervisor signatures. The section concludes with the cashier summarizing transaction totals (Rp289,600) and formally ending the certification process.

  • Complete all forms (opening, transactions, non-cash) before closing.
  • Request supervisor signatures for certification validation.

Final certification step; skipping invalidates the entire process.

Key points

  • Initial Capital Calculation Method — Cashiers must organize money by denomination (e.g., Rp1,000: 2 sheets, Rp20,000: 4 sheets) and cross-verify totals against reports to validate starting funds.
  • Transaction Processing Workflow — Transactions involve item scanning, payment method selection (cash/non-cash), balance calculation, and customer receipt issuance with product verification.
  • Non-Cash Transaction Protocol — Card payments require PIN entry, transaction confirmation, and dual receipt issuance (customer and bank copies) via editing machines.
  • Certification Form Completion — Post-transaction, cashiers must fill KASIR assessment forms, daily sales reports, and obtain supervisor signatures for certification validation.
“To simplify the calculation, you can deposit money based on the nominal.” — Cashier 1
“For the initial capital importance with the following keys: nominal 100 = 10 coins, nominal 200 = 5 coins...” — Cashier 1

AI-generated from the transcript. May contain errors.

0:00

Good morning, cashier 1 is ready, please come this way. To simplify the calculation, you can deposit money based on the nominal. The total amount of the payment is Rp. 144,800 for the payment, whether it is cash or not. Wait a minute, sir. Hey, come in, hey! Excuse me, good morning, ma'am. I am the cashier who is in charge of the cashier shift this morning. May I ask for the initial capital? Oh yes, please sit, Leora. This is the initial capital, please calculate it first. Also filled with the initial capital form. Here is the calculator.

0:38

To calculate the initial capital, put all the money in the wallet. To simplify the calculation, separate the money based on the nominal. Then calculate the money based on the amount in the report. For Rp. 1,000 there are 2 sheets. For Rp. 2,000 there are 3 sheets. For Rp. 20,000 there are 4 sheets. For Rp. 5,000 there are 1 sheet.

2:00

10,000 rupiahs, 1, 2, 3, 4. This can be replaced with a cap. Next, we calculate the money we have received. The amount is 200,000 rupiahs. Now we fill in the day, the day is according to the day you practice. The date is also according to your practice.

3:36

For shift, adjust it to the schedule that you practice. The cashier's name is filled with your name. For the cashier's number, fill it according to the cashier's table that you practice. On Thursday, September 9, a sum of Rp. 200,000 was received from the cashier's head

4:18

For the initial capital importance with the following keys: nominal 100 = 10 coins, nominal 200 = 5 coins, nominal 1000 = 2 sheets, nominal 2000 = 3 sheets, nominal 5000 = 4 sheets, nominal 10000 = 4 sheets, nominal 20000 = 4 sheets, and nominal 50000 = 1 sheet. For the next, you can directly sign here.

4:59

Hi, you can immediately ask for a cashier's signature to the cashier's head. Next, we ask for a cashier's head signature. Excuse me, ma'am, I have finished calculating the initial capital of 200 thousand rupiah, can I ask for a cashier's signature? Okay, thank you, ma'am, I'll go to the cashier's table. Okay, good luck. First, clean the cashier's area with a mop.

5:33

Make sure all devices can be used, such as printer, computer, scan, and machine. Next, enter the username and password. Once you have entered the initial model,

6:08

The cash drawer will be opened by itself. Then arrange the initial amount according to the nominal size. Don't forget to put the initial paper in the cash drawer. Then close. The transaction is ready to be carried out. First, we welcome the consumer with a friendly. Good morning, one kasir ready, please come here. Are you done shopping, sir? Yes. Is there anything else you want to add? No. Then ask the members and offer the promo at our store.

7:26

Do you have the member? No. Do you want me to make it? No, thanks. We're promoting to buy 2 more savings for the non-food. The food is also available, buy 2 more savings, so it's only 8,000 only. How much do you want? I want to buy 2 of the nice ones. Okay, what else? And the two of the restona, that's it. And what? The restona 2. Yes. Do you have the books, sis? No. I'll bring the bag again. Bring it.

7:56

Thank you. There's only one bag for food and non-food. Just combine them. Yes, just combine them. It's okay. Next is starting the transaction and mentioning the number of products. Let's start the transaction. Yes, please. Two for the Dishonorized, right? Yes. Three for the Lifebuoy Cool Fries. Three for the Green Tea, right? Yes. Three for the Black Salad Sour. Yes.

9:29

Sorry, two green beans. Then don't forget to put the balance below. After making the transaction calculation, ask the consumer for payment through what method. The total purchase is Rp. 144,800 for payment, do you want to pay cash or not? Just cash, sir. Just cash, I can accept the money, okay? Okay. Then tell me how much money you received. I received Rp. 200,000, right? Yes.

10:12

After taking the money back, don't forget to take the strop and give it to the customer, then ask to check the product that has been bought.

10:51

This is the receipt and the refund money, please check it. This is the shopping items, please check it again. Is there anything else I can help? No, there isn't. Thank you for shopping. Welcome back. Thank you for coming back. Good morning, cashier 1 is ready, please come over here. Is the shopping done, sir? Yes. Is there anything else you want to add? No, there isn't.

11:16

Do you have the member? No. Do you want me to make it? No, thanks. Also, we are promoting to buy 2 more savings for the non-food. The food is also available, but I want to buy 2 more savings, so only 8,000 only. How much do you want? I want to buy 2 of the nice ones. Okay, what else? And the rest 2, that's it. And what? Exona 2. Yes. Do you have the books, sis? No. I'll take the bag again. Take it.

11:47

Thank you. There's only one bag for food and non-food, just combine them. Yes, just combine them, it's okay. Let's do the transaction again, okay? Yes, please. So, there are two nice ones, right? Yes. Lifebuoy with three cold fries. Three green tea, right? Yes. Three black soy sauce. Yes. Two green beans, right? Then don't forget to put the basket below.

13:32

Next, we will ask for the payment method. For payment, do you want to pay in cash? I'll just pay in cash. I can ask for the card. Then activate the editing machine. Disconnect the card. Enter the total purchase nominal of Rp. 100. Confirm to the customer whether it is correct. It's correct, right? The total is Rp. 144,800. Then ask the consumer to input

14:07

PIN card, please. First, second, and third. Next, enter the total of the transaction in the computer. Enter the nominal transaction code.

15:02

Put the first and second stroke into the cash drawer, then take the stroke and give the third stroke and the card to the customer. Please check the stroke and card. This is the shopping item, please check it again. Is there anyone else who can help? No, no. Thank you for shopping. Welcome back.

15:29

Next, fill in the work page of the KASIR assessment. For the assessment name, fill in your name. For TUK, the place of the test is filled with SMK Negeri 20 Jakarta. The date is filled with the date of your practice, then the assessor is filled with the name of your practice tester. For the opening shift stroke, enter the sign-on stroke, then the initial model stroke.

15:53

For the second one, the cash transaction structure, paste the cash transaction structure here. Then for the third one, the non-cash transaction structure, enter the structure. For the edition structure, enter the customer copy and bank copy structure.

16:10

Next, fill in the sales report form for the day, write your day of practice, date, date of your practice, shift, shift of your practice, cash name, filled in with your name, cash number according to the cash table, initial capital, capital model that is in accordance with the initial capital form, cash transaction according to the cash transaction structure, non-cash transaction according to the non-cash transaction structure. Write the bank you use, then enter the nominal, after that,

16:39

Please count the cash and non-cash transactions on this side. If you have, please sign and then ask for a signature from the cashier. Excuse me, ma'am. I have completed my duty as a cashier today. For the cash transaction, the amount is Rp. 144,800. For non-cash, using the DKI bank, it is Rp. 144,800. The amount is Rp. 289,600. This is the money for today's transaction. May I ask for a signature, ma'am?

17:09

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