0:02
English-speaking course
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making complaints at a hotel
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I have a feeling that something is going
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why do you think that
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I don't know it's just my gut feeling
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don't worry it's going to be okay
0:44
good morning how may I help you
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I'm a guest calling from room 703 my TV
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remote is not working
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could you please describe your problem
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I haven't been able to use the control
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since last night every time I want to
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change the channel I have to run back
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and forth and press the button
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this makes me very upset please get
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someone to fix it right away
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I'm sorry for the inconvenience I will
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send the technician up to you right away
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hello sir how may I help you
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I'm a guest of room 615 my room is right
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yes I remember is there something wrong
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last night I kept hearing loud talking
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not only that but the sound of the
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elevator moving is also annoying me then
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I don't understand what's wrong with
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your hotel the staff kept moving
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the noise of all these things is very
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disturbing to me makes it impossible to
2:02
I am sorry to hear that
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but yesterday the staff of the hotel did
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not move the furniture maybe they were
2:10
just moving the luggage for guests
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I don't need to know I want to change
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I'm so sorry for the bad experience that
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you went through but there are no rooms
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so how are you going to solve this
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problem I didn't pay my money to put up
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I want to speak to the manager
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please sit in the lobby over there and
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wait for a few minutes I will contact
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the manager to come see you right away
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hello Madam how may I help you
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yesterday after I returned to my room
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I went to the bathroom to turn on the
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hot water but no matter how I tried it
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never started working
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so last night I had to take a cold
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have you turned the faucet to Red mode
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I turned it up but it still doesn't work
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I see may I have your name and room
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my name is Eliana Lauder I'm in room 402
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please send someone up to check it
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yes I will contact a technician to fix
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it as soon as possible
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and one more thing my husband and I will
3:39
be checking out one day earlier than
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I have received the information please
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wait for a few minutes
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ah there's a person checking out so now
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there's an available room for me right
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please wait until I complete the
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checkout procedures for the guests in
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room 402 I will help you to change your
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finally please hurry up
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the procedure has been completed our
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staff will check and clean the room
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after you return the key to the current
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room you can move to room 402.
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hello Lavender Hotel speaking how may I
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hi I made a reservation at the hotel on
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Thursday but now I have an emergency so
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I want to change the check-in date to
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may I have your name please
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sure my name is Emma I have booked a
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is it Mrs Emma Lopez you have booked a
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double bedroom for Thursday the check-in
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time is 11 A.M let me confirm if the
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information is correct
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right but now I want to change the
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I can't come on Thursday because of some
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personal reasons I want to switch from
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yes I understand your situation
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but according to the original
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registration schedule you only booked
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for two days Thursday and Friday
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for that reason the room was already
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booked by another guest on Saturday
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if so there's no need to book that
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specific room you can give me another
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room on Saturday as long as there is a
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room on Saturday for me
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yes but it is High season right now so
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our Superior rooms are all fully booked
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there are no available rooms left
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we still have a few Deluxe rooms as a
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solution I suggest you upgrade your room
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would you like to upgrade to a deluxe
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how much is a deluxe room per night
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the price is 350 dollars per night
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this room has many incentives you will
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have free breakfast and free laundry
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if you use spa services you have a 50
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you can also use the swimming pool and
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alright then I'll change to a deluxe
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okay Mrs Emma your reservation has been
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one Deluxe double room you have an early
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check-in at 11AM on the 18th of March
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I am glad that I could help do you need
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any other information
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that's enough thank you
7:07
hi welcome to the Lavender Hotel how may
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may I have your name please
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and may I see your ID please
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I'm sorry I couldn't find your
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information on the booking list
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no way I already made a reservation
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could you check it again sir I couldn't
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find your reservation here
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I've checked many times already
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please check once again
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ah I went to the wrong Hotel the hotel I
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booked was Rose Hotel
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you look tired Anita how was your day
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super busy during the whole day I met a
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bunch of people who came to complain
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my feeling in the morning was right what
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a full of problems day
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the working hours are almost over you
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can go home to rest tomorrow will be a
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please give us a like share and comment
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