Tugas dan Peran Customer Service

Hello guys, welcome back to our channel. On this occasion, we will give an introduction about one of the job offers that we offer, namely customer service. For the final information, let's continue to follow this video. Every company wants to show a good picture in the eyes of the customer or customer.

and also able to attract customers professionally and build a good reputation for long term. Because of this, each company has a part of customer service that aims to deal with the problems or problems faced by customers.

It is very important for us as a company to make customers feel satisfied. How to be a customer service in doing the tasks and duties? First, to welcome customers with a warm atmosphere, friendly, attentive and don't forget to follow the customer's name with a smile and a smile.

Second, provide information about the company's products clearly, according to, complete and concise. Third, provide solutions for concerns, obstacles and problems faced by customers. Fourth, convey the apology with sincerity for the possibility of incorrect information that can be paid. In conversation with customers, customer service, don't forget to say thank you.

A customer service must have a positive attitude towards the customer and their personal behavior in their business, such as: 1. The customer is given an opportunity to talk 2. Listen to the customer with full attention or together 3. When the customer is talking, the customer service does not refuse to talk 4. The customer service raises questions after the customer has finished talking

Customer service is to not be angry easily and easily disturbed and not argue with customers In every situation, customer service still keeps a long-lasting, polite and always calm attitude. Don't easily give answers for things that are not in the customer service's mind. Be active, always showing and wanting to help customers. The last is to say thank you after the customer meets or communicates via phone to the customer.

So that's our short introduction about customer service. Be careful, okay? So, guys, see you in the next video. Our greetings from Desi Sweetheart. We can do it!