Training Grooming Perusahaan PPL 10X

Good afternoon warors let me introduce myself, I'm G

here I will lead the training

gring what is the purpose of this online training? The

first is to reflect the

professionalism of employees, the second is to

build the company's image, the third is to

improve the employees' self and

the last is to create discipline, the

second is to use a cellphone, the third is to have a

calm situation, the fourth is highly

recommended, books, and friends, you

can also use notes on your cellphone,

experience or practice is the

best teacher Leonardo Da Vin, okay friends,

you can see the learning pyramid here, e,

from the active ones, friends, 50%

75% 90% 50% is from what we

discuss, 75% of what we practice

and practice, 0% of what we teach to

others,

okay friends, J in the middle of this video there

will be a quiz, friends, and at

the end of this video there are also tasks

that friends must do So

friends are expected to note

the

important points of chapter 1, neatness of

personal appearance, the goal is to provide the

best service to customers so that

customers have the best

shopping experience at PPR, what are the basic principles?

Every employee must have a good appearance

professional neat and clean so that

customers feel

comfortable we go to the men first yes

friends neat hair right left no

punctures covering eyes hair is not

colored not wet not sweaty

and not dandruff then also prohibited from

using earrings or piercings and

prohibited from tattoos maintain body odor

with perfume Well friends it is

required to maintain body odor

with perfume yes friends so that

customers feel comfortable when

friends prospect when friends

serve customers so friends so

customers do not feel uncomfortable

with unconscious aromas

also friends it is really mandatory to

maintain the appearance of friends be

it hair hands

clothes n friends can see the picture

in this video yes friends are not allowed

friends to cut some hair

or ee the

hair is

made E Style like this yes

friends It is absolutely prohibited

also e prohibited hair does it cover

clothes like this picture

friends covering ears is also

prohibited yes

friends also friends

hands must be kept clean and dry

the use of accessories on the hands is a

maximum of two yes friends for example

friends wearing rings and watches

means friends are not allowed

to use

for example also friends wearing watches

and bracelets, friends, means that it is not

allowed to wear

rings and the use of watches

is highly recommended for men and women

in P So that friends can

be

punctual and authoritative people, friends, for example, if

friends have an appointment, friends,

just look at their watches, friends,

become

good people, friends, for men, there is a

quiz, what are the standards for

men's hair, can you answer,

friends, stop this video, I'll wait 5

seconds, okay, friends, for the quizzes

in this video,

friends, you can write them down first in a book or

on your cellphone, on your cellphone, after you

write them down, at the end of the video, friends, you

can send all the assignments

in the training group, friends,

so eh, immediately send assignment

one, assignment two, assignment three, and assignment

four, friends,

okay, friends, let's continue with the

neatness of women's appearance, for

women, their hair must be neat, left and

right, friends, use hair clips,

ee, which are charming and beautiful, friends, it is

forbidden to use hair clips

like this, especially S,

paret bracelets like this It's forbidden,

friends Well, for women, it's also

forbidden to have bangs covering their eyes Yes,

friends, it's also forbidden to press their

hair and their hair shouldn't be wet

because of sweat and

dandruff Well, for friends who

wear the hijab, the hijab is simple, yes,

without additional accessories or deliberately

added

other objects, then also use earrings that

only fit, ee, using earrings that are

only a pair, friends, it's not

recommended to use

long earrings, so friends, it's forbidden

to add piercings and so

on

Okay, ladies, there's a quiz, what are the

standards for using hair accessories

for women and what are the standards for

hijab accessories, I'll wait 5 seconds, friends

Okay, let's continue,

friends, employees also maintain

body odor with perfume like the

men earlier, friends, so

women, whether women or men,

must maintain body odor

with, for example, friends, you

have body odor that

really sticks to the body, you can

really get rid of it by

boiling 3 to 5 betel leaves in

two glasses of water until it boils until the

water is only one glass left,

friends, then friends, drink one

glass every day until Friends' body odor

can also be reduced

by drinking boiled ginger Well, you can also,

friends, if you don't want to drink

boiled ginger, use ee, the feeling of ginger water

in

ee, the water that friends use for bathing,

friends, it is really mandatory to use

ddoran to prevent the smell of sweat and

underarm odor, friends, you are also required to maintain

lip moisture and aroma by using

perm

Well, friends, you can see the picture in

this video, the teeth are clean, they don't look like they're

raw,

friends, it's

really mandatory to maintain ee breath and mouth so they do

n't

smell, for

female friends, it's really mandatory to wear

lipstick when working So that

friends look

fresher, use lipstick with

red or natural colors,

friends, don't use

pale colors, especially colors that are too

striking,

friends, avoid foods

with strong aromas such as onions, jengkol

pet and EE durian fruit So that

friends, when friends,

prospects, when friends, serve

customers, it doesn't emit any

unpleasant aromas

Okay, for friends' faces, the face

must be clean without sweat, yes, without

oil, and the eyes look bright and

ears outside and inside It looks clean

yes friends there should be no dirt

coming out suddenly or also ee nose hair coming

out Nose hair or ears

coming out eh hair like that

ear hair is prohibited yes friends so

friends have to really take care of

your appearance because friends eh

directly meet customers

pity the customers see things

that eh customers should not see

Well for women

use eyeliner eyeshadow and blush

on that are natural not excessive

adjust to the color and type of

skin

friends use

thin eyeliner above and below the

eye line to beautify the shape of the eyes

so that the eyes look more beautiful apply

mascara enough also use eyeshadow

yes friends soft colors like light

brown pink or

peach then also friends use blush

on here that is pink or peach

So what so that friends look

fresher

also use foundation here that is good and

long lasting to look charming and

Natural SO for example friends

Have you found or have you made up

or lost your make up because of working

late There are also full ones That's

okay friends back again to p or

to the toilet to fix it

fix her hair

is allowed to decorate nails or

use nil art for

women with a maximum length of

1.5 cm and it is forbidden to use NR

with shaped penak-penik so

friends it is very allowed

to do nail art but the Nail art must be

natural friends like this picture

yes Well natural not flashy and do not

use strange ornaments

and friends also still even though

using Nel nah Buya must still look

clean without dirt so friends

even though using n art must still maintain

its cleanliness okay friends here

is a Quiz for

female friends for example I want to

Eh use neon green nil art Is it

allowed friends

okay friends Can Answer the quiz from me

yes friends stop this video first

friends answer

Okay let's continue yes

friends we have reached chapter two

yes friends neatness of

dress friends It is mandatory

to always wear shoes

when working both men and

women are not allowed to

wear bright colored shoes such as

yellow red blue so friends must

wear natural colors such as

brown black or white

Well when working Friends,

it is mandatory to wear an ID card,

friends, it cannot be

removed, it is also not allowed

to use company or

other organization accessories except branded clothes,

friends, ee E, it is recommended

to wear cloth pants like the picture

in this video, this is an example in grooming on

Fridays using batik and

black cloth pants and wearing

shoes Well, for jeans, it is not

allowed, friends, Rit

jeans or regular jeans are not

allowed, it is also not allowed

to wear a jacket when

working, then it is also not allowed to

wear a t-shirt, no

brand, you can wear a t-shirt but it must be a

brand, friends, if you wear a

regular t-shirt, it is not

allowed Well, for those who are pregnant,

wear a top with a collar or

buttons, combine it with a blazer to

look formal, also wear clothes with

short sleeves, don't wear clothes with

short sleeves, friends So,

pregnant friends,

wear a blazer so that you look more

formal, and also for the bottom,

wear cotton, friends, friends,

made of cotton so that you also

feel comfortable, not

tight, but still look

formal, it is also not allowed to

wear a skirt that is above the

knee, especially for

women, you can wear a skirt, but eh,

the skirt must be below the knee, not

above the knee like that

[Music]

friends and also prohibited

from wearing high heels or

shoes above 5 cm

Okay let's move on to point 12 yes

friends use pending that

matches the color selection of clothes for

training employees using

natural or plain clothes predominantly white

with mandatory collared black pants without the

need to be tucked in well this is an example for

new employees yes friends

new employees who do not have uniforms for

new employees who have not received uniforms while

working are required to wear work shirts

and dark colored pants or skirts

wear formal and closed shoes

wear collared and buttoned tops

wear dark colored bottoms okay

There is a quiz here friends for example I

want to be a new employee I want to

wear pants My pants are light brown

friends because

my black pants are from a motorbike yes

friends I want to wear light brown pants

Is it allowed

friends can you answer

this question friends Stop

this video first then friends answer

Okay if friends have answered we

continue yes friends

Well it is forbidden to tuck the bottom of the

uniform into the pants ator like this

is not allowed yes friends what is

allowed is like this so it is

excluded we have arrived at chapter t

friends attitudes and behavior that

friends must

do So the first one is to give

greetings like Good morning, afternoon, evening

or night to everyone, everyone

who you just

met, adjust it to the time,

friends, for example, morning, yes, good

morning, if it's

evening, secondly, you are not allowed to do

your hair and make up in

front of, for example, friends, your greeting is

messy, friends, you are not allowed to do your

make up directly in front of the customer,

so friends, excuse me first, go to the

back. Then friends, tidy up your hair

behind you, where are

you in the toilet or in the

pantry, then the third one is always to

give a smile to every

customer who has just met, this is the

correct example, friends, smile

friendly to customers or to people you have

just met, and this is the wrong example,

okay, friends, you can see that when

you are serving the customer, the sitting position

must be straight with the customer and sit up

straight, not hunched over to

look professional, like this,

friends, then also when talking

to customers or not greeting

or giving

candy, for example, friends, there are customers,

then, ee, friends, while eating,

then while eating candy, right, eh, it's

not ethical, friends, it's not polite,

especially to your boss, yes, it's very unethical.

Like

okay the sixth when walking to

approach the consumer then Walk

elegantly and it is not recommended to

put one or both

hands into the pocket or pocket of the pants

this is the right example yes

friends And this is the wrong example

he put his hands in

his pocket if giving something must

use both hands and show the

item with the palm of the hand or

fingers this is a good example so

The person receiving also with two hands then

also the person also gives with

both

hands is allowed friends

to point something on the brooch

using a pen but the pen

must be

closed Well friends that always

displays a fresh facial expression yes

friends and enthusiastic this is a picture

that is not allowed to do yes

friends with a face like this

it is not recommended to have a face Acupun

left and right without a smile sitting

in a free position this he sits in a

free position also without a smile

and Indifferent left right Indifferent left right

he doesn't care yes with

his left right the 10th speak

good katar such as clear polite friendly

and friendly also friends

must be patient not provoked emotionally

articulation friends must also be clear

and l voice friends are not

loud enough and not

small use common words or terms,

friends, and easy to understand

by customers, so don't use language

or words that are difficult for customers to understand

because many customers are still

laymen, friends, so there are many

terms they don't

know. Well, next is

telephone etiquette, friends, smile

enthusiastically and warmly,

friends, answer the phone, you have to

say greetings, good morning, afternoon,

evening, and night, adjust the time,

friends, then friends, say your name,

friends, here with me, is

there anything I can help you with, don't

say the word "hal" Yes, friends, that is

not recommended when friends, friends, you

have to

say "amat" Good morning, afternoon, evening,

at-, that

's it, friends, call him on time,

friends, according to what has been

promised, the tip is to prepare equipment

in the form of a notebook and writing tools when

friends are on the phone with customers

so that when the customer orders or

the customer

gives messages, friends can

write them down so that friends don't forget

what was

said, write down every important word or

sentence conveyed by

the customer, and also friends,

close the telephone conversation,

give a conclusion from the communication

that has been

discussed, then also say

thank you for the call

from the customer, for example, Thank you for

listening We Good morning good afternoon

good evening Sis adjusted again yes

friends with

the time then point to that let the

telephone call tem- tem- e

friends first

[Music]

the music is also prohibited from laughing

smoking drinking or eating while

calling it is very impolite yes

friends

For example friends are answering the

customer's phone and then friends are

also chatting with other customers

or chatting with

other friends is very

impolite eating eating while answering

the phone is also impolite yes

friends Well this is a wrong example yes

friends he is smoking during

working hours well smoking and eating

during working hours

okay friends we have reached chapter

4 here

customer service the first is bringing and

inviting customers to sit on the

chairs and tables that have been

provided then the second is providing a

glass of drink on the prospect table or

service table the third is inviting customers

to drink the glass of water that has been

prepared or eat the candy that

has been provided also well friends you

have to be sensitive if the

customer's drink runs out you can

offer a new one so take the

initiative friends and be sensitive

friends, that's being tested here DII, so

friends, don't

refer to the fifth point, accompany

the customer with both hands

on the table, focus on talking or reviewing the

product the customer wants, so

friends, you have to focus,

friends, don't be distracted left and right,

and

so on, this is an example, friends, it is

forbidden to use smartphones outside of

communication about product knowledge,

It is forbidden to play games or watch

YouTube series that are not in accordance with

work, working hours will be strictly punished,

for example, if you are caught watching

YouTube or watching dramas,

Korean dramas, or playing games during

working hours, it will be

strictly prohibited, friends,

when there are customers, it is

forbidden to hold a cellphone unless there is a search

for product knowledge that will be

conveyed to the

customer, this is the seventh, showing the

product in the catalog with an

open hand, this is an example of your hands,

friends, with an

open hand, if you have to, eh, tang, talk

with customers, then you must say

sorry, friends, sorry, sir, ma'am, please

allow me to pick up the phone

for a moment, we will continue

the conversation again, then the attitude of

behaving with children like

this is prohibited from carrying and

touching Ar's face friends, it is forbidden

because children's skin is very sensitive,

so friends are also forbidden if

friends want to talk to children

in a low or

squatting position. 10th, after completing

the transaction, the customer's friend will

leave from to So

friends, if you have finished the transaction,

don't just leave the customer,

friends, you have to

accompany the customer until the customer

exits the ST door, then the

11th, use an umbrella with a

neutral company logo and it is forbidden

to use an umbrella with a brand logo,

for example, if the umbrella in the store has a broken P logo,

friends can use a

neutral umbrella without a

logo. 1st, behave with customers

when

testing customers using umbrellas

that have been

provided, well, it's like this,

friends,

customers regarding the existence of

certain locations, for example, or toilets, we are

looking for items that we want to

ask about and the location of the goods,

friends, you have to show

or have to deliver them to the

intended location, avoid just pointing,

friends, or explaining directions without

delivering the customer to the

intended location, that's prohibited, friends,

so friends, you have to deliver

the customer to the

intended location Well, for example, like this,

friends,

let's say there is a customer looking for an

employee who has made an appointment with him but

he is not yet at the ST or is in the toilet,

so the employee who

received

the number escorts

or helps

him to meet the employee,

friends, then the 15th, if the sales

person is on the phone with

another customer and it happens that the customer

who is in the shop passes him,

then give a smile and nod your

head, so don't look at it,

friends. 1st, if you come to the

customer's place or COD goods, the

first goal is that the customer

wants the employee to come on time

and in good condition. What then confirm the

arrival time and the number of guests who will

visit for example Good afternoon Brother

Abi I want to confirm

my arrival at your place at

3 pm I will come together then

Wait for customer confirmation, for example the

customer has answered Okay see you,

Sir Thank you then

visiting here, friends, there are tips,

namely visiting tips,

Eh, take off your shoes before entering the

customer's room, then also if friends

bring bags, put them behind the bench

or put them next to the chair,

friends, if the size is relatively

large, don't put your bag on the table

or on the chair,

friends, then for example, the customer

offers food or drinks, CPI, just

enough,

friends, then also after

friends have finished the transaction

with the customer, friends, say

thank you to the customer, then also say

I'm getting up first, Mr. Abi Thank you

for the time you have

provided, the 17 things that

friends need to avoid when they are

at work, first, it is forbidden to

gather, friends, or

chat with fellow employees is

not allowed, then it is also forbidden

to listen to music while

working, also, ee, it is forbidden to whisper

with fellow employees, friends, for example,

here we are again

Three people gathered here, friends,

eh, two of them were whispering like that, it's

forbidden or in front of customers,

friends, whispering is forbidden, yes,

friends, then it's also forbidden to eat in

front of customers, it's impolite, it's

also forbidden to receive calls in a

loud voice or

shout, we're in the Store, friends,

not in Keun, animals are not

allowed to shout or make

noise on the floor and it's also forbidden to

smoke in a smoke-free room because

smoking during working hours is not

allowed, well, if

Manggar employees or do not comply with the

company's grooming rules, then the

related employees and their superiors will

be asked to account to HRD and the

next impact is a warning letter

or SP or KP according to

the violation, well, after friends,

eh, watching this company training, there's a

task for

friends, what are

the tasks, but before I explain

the tasks and I mention what the

tasks are, friends, make sure you've

joined the training group, friends, if you

haven't joined, friends, you can stop

this video and join the training group first,

if friends have problems, friends,

you can contact the WA listed in the video,

okay, I'll wait, friends, 5 seconds,

okay, after friends join the group now

what are the tasks here there are four tasks yes

friends the first Answer the quiz quiz

in the middle of the video yes

friends then the second send the

points that friends have noted

in the W tring group then the third

friends answer the questions according to your

gender for example

female friends friends or

male friends can be appropriate well what are

the questions mention what are the things that are

prohibited from being done while working

second mention what are the jewelry

or accessories that are prohibited from

being used for the third task yes

friends then the fourth task What is

the form of guidance or punishment if

friends violate the

grooming provisions Mention it yes friends

for example friends

violate the use of jeans So

friends wear jeans here in the

store what is the guidance that

will be given or punishment that

friends will

receive because of the violations that

friends do

okay friends Can Stop this video

friends can see again what are

the tasks and friends do it okay

friends I will demonstrate how to send

the task Good

afternoon first yes friends good afternoon

we glor r also Mas R Mas Angelo

Mas Nando this is the leader of ST Rajawali

if friends in Rajawali if

for example friends in staji can tag

Mas meiman and Mas manggun Then if

Dios can tag can tag Mas J and Mas Jo

if friends in Dios can tag Mas Idin

and Mas Fajar then friends say

this here are the tasks that I have

done the first task what is the question lever

What is the question task and

what is the fourth task friends say

thank you that's how to

send the task

Okay friends thank you for

watching this video yes friends and

have carried out the tasks

given and have supported this training

well if friends have problems

you can contact the number in this video

thank you friends Success always

Good afternoon foreign