Video Penjelasan SOP Meminta Data Diri User Keperluan Klaim Garansi

Good morning, my name is Gita Lulurekwisti. Here I will give an explanation about SOP that requires data in the Client Guarantee Reusers.

The purpose is to ensure that each product transaction is clearly recorded so that the claim process can be done easily and quickly. Second, to ensure security for customers that the data is only used for the sake of guarantee and full sale. Third, to increase customer trust in the company because of the transparency and clarity of the procedure.

The results are 3. Customers with a good conscience provide the necessary data. 2. There is a neat archive of data to facilitate warranty service. 3. There is a reduced risk of client rejection due to incomplete purchase data.

Why is SOP important? First, for standardization. All staff use the same method to look more professional. Second, data security. This data is only used for guarantee and service. Third, the ease of this claim can still be processed even if the stroke is lost, etc.

Fourth, customer trust. Users feel safe and served well if there is this standard. Fifth, documentation. So, every data given by the user can be an official archive of the company for service needs. What are the conditions? That is, PPL workers who become cashiers or salesperson who did closing on that day.

When is SOP applied? When is the closing or purchase of the product? Okay, friends, the tools and materials that you need are: First, cellphone. Second, a calm situation. Third, it is highly recommended to have a book and a pen. Experience or practice is the best teacher, Leonardo da Vinci. Okay, let's go straight to the demonstration.

As you can see here, the first is closing and asking users for claim guarantee data. First, the salesperson closes the deal. Then, after the user agrees to buy the product, the SPA will talk like this, "Okay, please go to KASIR for the payment process. KASIR will also help activate the guarantee so that your product is more safe to use."

Now, let's go to part 2, which is KASIR doing the payment process. After the payment is completed, KASIR talks to the user. Thank you for buying it so that the product is active and easy to use if there is a problem. You can ask for your brother's data for a while. And this data only requires a full name, mobile phone number, and date of birth. So friends, that's part 3, which is a full name, mobile phone number, and date of birth. Then, say again with the user, this data is specifically for claim guarantee.

if the user has given the data itself and so on, friends, it is recorded in the book, the book is private, so every store later has a business file, yes, the business file contains the name

then the active phone number, date of birth and also the address, this is the address so there is a name, phone number, date of birth and address for the address, it's optional, you can use it or not, so the important thing is three, that is the full name, phone number and date of birth

After that, give a word to the user, whether the data has been recorded and the guarantee is active. If there is a problem, just contact us. Thank you for shopping at the center of the console and laptop. Hopefully satisfied with our service.

That's for the first part if you ask for user data. Another example, there are users who reject this data. So the user doesn't want to give the data. There will be tips and tricks to explain to the user so that the user wants to give the data.

As I said earlier, the route to overcome user rejection Here are the tips and tricks Then here you can see, Kasyr asks for data from the user Kasyr talks like this Thank you very much for buying it To complete the official warranty, please allow us to record the data Usually complete name, active mobile number and date of birth This data is only used for warranty needs, not for anything else

The user here is refusing or doubtful. "If my birthday doesn't want to give, I can't, right? You're giving me an alternative, can you? No problem. If you don't want to give me a birthday, just give me your phone number and name, I can activate the guarantee. So it's safe for you and the guarantee is still active." Then the user asks, "The user must be annoyed. Why do I need this data? Why do I have to use that data, sis?"

The cashier must explain it well, so even though you feel why there are so many questions, you must still act professionally and answer calmly. The purpose is that if the struc is lost, the guarantee can still be processed only by matching your data. So you don't need to find proof of the data, this data is safe and only used for guarantee verification.

Here the user agrees to provide data. Oh, okay, if so, I'll give you the data. We'll answer this. Thank you very much, sir. May I record the phone number and date of birth? Now the user

"My name is Abdul and my number is 08XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

just explain what the user's doubts are, explain it with the final phrase then when the user is ready to give, just say thank you for his or her presence in spending time to give the name, age, and date of birth

Hi, we're friends, to part 3, here there is a line to overcome users who don't want to give their data at all, right? This user is different, yes, the type of friends, there are users who are okay, the data is given, there are users who need an explanation first to be given the data, there are also those who don't want the data at all, it's given to a few people even though he bought a cellphone but he doesn't want the data to be

because they feel that it's their privacy so if there is a user like that, don't force it if you are educated but the user is still a jerk to not want to give it, don't force it because it makes the user uncomfortable so you have to be professional

Here you can see, "Kasir asks for your data. Thank you, I have already bought it here. To activate the warranty, I can ask for your full name and active TK number. This data is only for warranty, not for anything else." Here the user says, "Sorry, I don't want to give you the data, I'm afraid it will be used for various purposes."

Kasir explained, so educating about the data itself I understand once, this data is actually only to make it easier for you if there is an obstacle So for example, the stroke is missing, you can still guarantee it with your name or your cell phone number But the user still rejected it, it's okay, I still don't want to give you the data

If the user still refuses to give the data, you must explain the consequences that the user receives because he doesn't want to give the data.

Asir asserts the consequences. Okay, no problem. Just if without data, the official guarantee from the store cannot be activated. So if there is a problem later, you can still do it, but you have to bring physical proof. Please, brother, can keep it well. This is immediately to close friends. Thank you very much, brother, for shopping at the center of the console and laptop. Hopefully the product is useful and if there are any questions in the future, you can contact us anytime.

For example, the user really doesn't want to give it, explain the consequences and also if the visit proof is lost, you can't claim the guarantee because there is no purchase proof to overcome this rejection. So, you still look professional to answer the questions from the user.

Okay, thank you friends for running and listening to the explanation of SOP asking for data from this user. Hopefully this SOP can be useful for you and you can run this SOP well and also this SOP can help you in asking for data from the user. If there are any problems, friends can contact the number listed in this video. Thank you.